Impersonation for Teams

Sprintful supports "User Impersonation", which enables team owners and managers to log-in to the profile of the team members, without knowing their credentials/password, read or change data as necessary, then log-back to their original accounts.

This feature is useful when team members need assistance from team owner, such as configuring a booking page or diagnosing an integration.

How to enable team impersonation  

Impersonation must be enabled when creating a new team. To create a new team, navigate to Dashboard > Teams > New Team, and make sure to enable "Enable: allow owners and managers of team to impersonate members".

How to impersonate a team member

You can only impersonate a team member if:
  • You are team owner or a team manager
  • Team was created with impersonation enabled (check from the "Settings" tab of your team)
  • Member has accepted the invite to the team

If all checks out, then open the team list and you will find a column on the right that says "Impersonate", and a green button that enables you to switch to their account. See the three red arrows in the screenshot below.

How is security managed in impersonation?

Three security measures are implemented:

  • Impersonation can only be enabled when a team is created, not after creation
  • Members must opt-in to allow impersonation, otherwise they will not be able to join the team
  • All impersonation activity is logged in the "Audit Logs" which are visible to users on Enterprise Plan

Still need help? Contact Us Contact Us